Table of Contents
Terms & Conditions Summary
These Terms & Conditions (hereby referred to as “Terms”) serve to govern the use and access of our Social media services (hereby referred to as “Services”). Please read these Terms of service carefully before using Flock Social.
Terms are legally binding
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Flock Social is not affiliated with Instagram, Facebook or any Instagram third-party partners in any way.
Any new features or tools which are added to the current Service shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
A company, organization, individual or other qualified third party we refer to in these Terms are considered the “Customer”. It is the sole responsibility of the Customer to comply with Instagram rules and any legislation that they are subject to. The Customer uses Flock Social at their own risk. Flock Social is not responsible for your actions and their consequences. We are not to blame if your Instagram account is banned for any reason.
To provide the Service we require the Customer Instagram username and password to obtain required information for the API of the relevant social media platform. We don’t store, give away, or otherwise distribute the password to any third parties. We will not post or comment on any accounts on the Customer account’s behalf.
We do not make any claims as to the ownership of these accounts to which we have been given access.
It is the Customer’s responsibility to ensure that their profile is connected to the service as long as the subscription is active.
By purchasing our service you agree that you clearly understand and agree what you are purchasing, and will not file a fraudulent dispute via your bank or the payment processor used.
The service offers focus on bringing the attention of real users to your Instagram profile with goals that may include increasing followers, likes, and comments. The expected amount of followers, likes and comments is not guaranteed to you in any way. Regardless of any perceived representation to the contrary, Flock Social in no way guarantees a specific result for Customers. You understand that you are paying us for our effort to generate results, but that results are never guaranteed as there are many factors involved, some of which are out of our control. Moreover, we cannot protect you from spam, fake, or inactive followers, as it is not always possible to avoid them. It is understood that Flock Social has no control over Instagram and if they decide to make changes to their platform.
We can’t guarantee the continuous, uninterrupted or error-free operability of the services.
Flock Social agrees to extend your current billing month for any unexpected delays or downtime caused by technical issues on our side within reasonable limits, as determined by our team.
By agreeing to these Terms of Service, you represent that you are at least 18 years old. Services we provide are strictly unavailable to children under the age of 18. If a child under the age of 18 has provided us with their information without a consenting parent/guardian, please contact us immediately.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
Refunds (If Applicable)
Yearly Plan Subscriptions
Yearly Plans are offered at a significant discount, and as such, are non refundable. We understand that a lot can change on social media in a year, which is why we can offer to move your subscription to any other account of your choosing. Yearly plans that come with a growth Guarantee will have their billing dates extended to ensure that the client is only paying for results. That means that we may postpone your billing date to ensure that you reach your yearly goals without incurring any additional charges or renewals.
Plans with Result Guarantees
Social media is dynamic, and even our expert account managers can’t create followers out of thin air. If there is ever any drop in your progress and we do not get you the guaranteed amount of new followers (measured via followbacks) through our service, we will extend your current subscription month to ensure you are not billed until we get you the results you paid for. The extension will be done by postponing your next billing cycle.
Refunds When Loss Of Access To Service
If your refund is approved and within the terms of our policy then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-10 business days.
Refunds for any subscription type due to loss of access to a service related to Instagram will be honored at the sole discretion of the Company. This may include loss of access to an account and loss of access to features within a social media app, in example features related to Instagram Reels.
Refunds When Account is Paused or Disconnected
Pausing an account does not cancel the subscription and related charges. It does not pause the subscription itself, meaning it does not affect time until the subscription is renewed or the billing date. We don’t currently credit additional days for paused days. If you believe you should be credited with days for a paused account please contact Support.
It is the sole responsibility of the Customer to provide updated passwords to Flock Social during their use of the Flock Social service. Any downtime of service in relation to a client not providing their current password will not result in any payment reimbursement for that period of time.
Refunds Due To Performance Issues
Refund requests based on performance issues are reviewed on a case-by-case basis. Requests may include but are not limited to slow growth or irrelevant quality of followers and/or likes. While the Company strives to render Services as best as possible, the Company is under no obligation to fulfil requests of refunds.
Refunds Due To Unexpected Service
Should the customer request a refund on the basis that the service is not as expected, the Company is able to fulfil such refund requests at its sole discretion and only within 30 days of initial purchase. The Company is under no obligation to fulfil refund requests in the event the Customer claims service is not as expected.
Refunds Due To Untimely Cancellation
Should the Customer cancel the Billing Agreement with the Company in an untimely fashion, the Company is able to fulfil said refund request at its sole discretion. In most instances, the Customer is offered Services for the rest of the paid month. The Customer has an option to cancel their subscription under their Dashboard. If the Customer requests account cancellation from the Customer Support team, they are required to do so at least two business days prior to the next recurring billing. Otherwise, the Customer will not be eligible for a refund.
Refunds Due To Inactivity
Should the Customer request a refund due to account inactivity as caused by technical issues, the Company may issue a refund at its sole discretion. Refunds in such instances are typically fulfilled when the issue cannot be solved within a reasonable timeframe as determined by the Company. As such, refund requests are reviewed on a case-by-case basis.